Frequently Asked Questions

International Ordering

Q: What payment options available at Plasabali?
APlasaBali accepts Visa, MasterCard, Discover, JCB and American Express bank cards.  PayPal is also available as a payment option.

Q: What is the minimum order?
A: PlasaBali does not impose minimum or maximum spend levels as a requirement for ordering.

Q: Do you accept back orders?
A: We cannot accept backorders for delivery to international addresses. If any item you need is out of stock, we will contact you for an estimate of when the item(s) will be available. Usually it will be 1-2 weeks to restock. If you agree to wait until they are ready in stock again, we will ship the whole ordered items together.
Q: Can I change or add to orders that has been placed?
A: Yes, it would be possible as long as the order has not been shipped out
Q: How to Report Damaged or Missing Items for an International Order
A: If you receive an order with an incorrect, missing, damaged or defective product, please contact our customer service team. Please have the information below handy when you call (or provide it in your email message).
  • Customer number
  • Invoice number
  • Method of shipping
  • Tracking number
  • Description of the issue (missing item, damaged item, etc.)
 We will work with you to resolve the issue promptly. You can go to our contact information page to reach our international customer service team.