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Shipping & Returns

How do I know the cost of shipping to my country?

We are offering discounted shipping cost provided to us by Fedex and EMS. Shipping cost estimation to your destination country is provided in the shopping cart. Just add a few items as trial order into the shopping cart with minimum $25 value then choose the destination country provided in the ESTIMATE SHIPPING box and click the botton. The shopping cart will automatically calculate the shipping cost for you.

What's your Return Policy?

(1) Defective Products.

We will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from Indonesia to customer's country). The customer is liable to confirm with Plasabali Service Team for an advisable shipping method.

(2) Non-defective Products.

Products that are not defective can be returned for replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. We'll responsible for the shipping cost (from Indonesia to customer's country), BUT the customer should be responsible for return shipping costs and taxes caused.  Prior to returning the product, contact Plasabali Customer Service Department for a Return Authorization. All products returned to Plasabali must be securely packaged in the proper shipping materials and reach Plasabali without damage and please note that the parcel is for "return products".

The following information is required when you reflect the problem:

  • Order number
  • tems number
  • Quantity
  • Image of defective beads if possible.

 If you have any question regarding return policy, please feel free to Contact Us.

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